Equipment & Technology
Q: What types of SMT equipment do you offer?
A: We specialize in providing a full range of SMT equipment, including pick and place machines, reflow ovens, wave soldering machine, AOI, SPI, X-ray inspection machine, PCB loader, PCB unloader, conveyor and etc. Our products are designed for high precision, efficiency, and compatibility with various PCB sizes and component types.
Q: Can your SMT machine handle ultra-small components (e.g., 0201, fine pitched IC)?
A: Yes, our advanced SMT machines are equipped with ultra-fine placement heads and vision systems, capable of handling components as small as 0201 and delicate devices like BGA,QFN.
Q: Do you offer custom SMT solutions for specific production needs?
A: Absolutely. We work closely with clients to customize SMT lines based on their production scale, component mix, and automation requirements. Our engineers can provide tailored layouts to optimize your workflow.
Service & Support
Q: What pre-sales services do you provide?
A: We offer free production process analysis, technical consultations, and on-site demos at our testing facility. Our team can also provide detailed ROI calculations to help you evaluate the cost-effectiveness of our solutions.
Q: Do you provide training for new equipment?
A: Yes, we offer comprehensive training programs for operators and maintenance staff, including both theoretical sessions and hands-on practice. Training can be conducted at our factory or in your workshop.
Q: What after-sales support is available?
A: We provide:
- 24/7 technical support via phone, email, or remote desktop.
- Spare parts inventory for quick replacement (95% parts availability within 24 hours).
- Software updates and upgrades to ensure your equipment stays compatible with the latest industry standards.
Lead Time & Delivery
Q: What is the typical lead time for standard SMT equipment?
A: For standard machines in stock, delivery can be arranged within 4-6 weeks. Customized solutions or large-scale lines may require 8-12 weeks depending on the scope of work.
Q: Can you expedite orders for urgent projects?
A: Yes, we offer rush production services . Please contact our sales team with your deadline, and we will prioritize your order and confirm the adjusted lead time.
Q: How is lead time affected by international shipping?
A: Lead times include manufacturing and shipping. For overseas orders, sea freight typically takes 2-4 weeks, while air freight takes 3-7 days. We can provide real-time tracking via our logistics partners.
Payment & Logistics
Q: What payment methods do you accept?
A: We accept T/T (bank transfer), letters of credit (L/C), credit cards and paypal.
Q: What is your payment term?
A: Standard terms is 100% T/T before shipment.
Q: Are there any additional fees ?
A: Prices are quoted EXW by default. Buyers are responsible for customs duties, taxes, and shipping costs.
Q: Which shipping companies do you partner with?
A: We work with global logistics providers like DHL, FedEx, Maersk, and COSCO, offering both air and sea freight options. For oversized equipment, we use specialized crating and heavy-lift carriers.
Q: How is the equipment packaged for shipping?
A: Equipment is packed in export-grade wooden crates with foam and moisture-proof materials.
Q: Can you arrange door-to-door delivery?
A: Yes, we offer door-to-door logistics solutions including customs clearance, insurance, and unloading assistance. Our team will coordinate with local agents to ensure a smooth delivery process.